In order to protect the rights and interests of other consumers and avoid quality problems during the return and exchange of medicines; if the products purchased by users are not what they need, they can refuse to sign the order. If the transaction has already occurred and signed, except for quality problems, no return or exchange will be allowed.
Medicines are special commodities and must be strictly inspected and distributed before they can be shipped out. In the case that the goods are in stock, Beijing, the goods can generally be received within 3 days after placing the order; Shanghai, the goods can generally be received within 5 days after the order is placed; Guangzhou customers, the goods can generally be received within 7 days after the order is placed (suburban county Delivery time may be longer); For users in other regions, it will be different according to your delivery address and selected delivery method. Generally, the delivery time will be within 10 days (delivery time in extremely remote areas may be longer); With the development and improvement of JD Hao Pharmacist’s logistics system, our delivery will be faster. If the product is in a pre-order or in transit state, then the time for dispatching the goods should also be added.
As the manufacturer changes the new packaging and fails to notify this website to make the corresponding changes in time, it may cause the products purchased by the customer to be inconsistent with the picture description for a period of time. Welcome to inform us of this information through customer service in time, and Jingdong Hao Pharmacist will change it in time.
If there is a quality problem, you can call the customer service phone to solve the problem with the delivery note, residual goods, invoice, and warranty card.
The arrival time of out-of-stock products varies according to the distribution situation and cannot be accurately estimated, but you can use the “arrival notification” function, contact customer service or email to register the out-of-stock request. Once the product is in stock, we will be the first Time to inform you.
You can log in to your account to cancel the order by yourself or call customer service to cancel the order for you (the above operations should be completed before signing for receipt). If the goods are not cancelled successfully, please refuse to accept them.
Online payment orders need to be paid within 24 hours after the order is placed. If the payment is not made within 24 hours, the order will be automatically cancelled; the payment is generally confirmed within 3 working hours after the payment is completed, and the payment will be arranged for you as soon as possible.
